Are you passionate about cloud technologies and customer support? Consider the role of a Cloud Support Engineer I at AWS. This exciting position provides the opportunity to work with a diverse range of cloud technologies while assisting customers in optimizing their global market impact. Here are the key details you need to know about this role:
As a Cloud Support Engineer, you’ll be at the forefront of assisting customers across various communication channels. Your responsibilities will include solving complex technical issues, providing tailored solutions, and contributing to the improvement of support-related processes. Additionally, you’ll be involved in the continuous learning of cutting-edge technologies and mentoring new team members.
Key Job Responsibilities:
- Utilize advanced troubleshooting techniques to resolve customer cases effectively.
- Drive initiatives to enhance support processes and customer experiences.
- Provide feedback to internal AWS teams for service improvements.
- Contribute to critical and complex customer problem resolution spanning multiple AWS services.
- Act as an interviewer in the hiring process and mentor new team members.
- A minimum of 1+ year of related professional experience and a bachelor’s degree in Engineering/Computer Science/Mathematics or a related field, or equivalent military experience.
- Knowledge of system administration, troubleshooting operating systems (Linux and/or Windows), and networking fundamentals.
- Understanding of HTTP and API troubleshooting, coupled with effective communication skills in English.
- Familiarity with distributed computing environments.
- Exposure to serverless technologies, mobile and messaging technologies, AI-related technologies, and cloud computing concepts.
- Knowledge of security concepts and best practices in securing application architectures from external threats.
AWS not only offers a dynamic work environment but also fosters a culture of inclusion and work-life balance. Join us in Mexico City, DIF, MEX, and be part of a team that values mentorship and encourages career growth. Apply now to embark on a fulfilling journey as a Cloud Support Engineer with AWS.